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Rezultati mjerenja zadovoljstva građana javnim uslugama u 2020. godini

Anketiranje građana Doboja provedeno je u cilju procjene stepena zadovoljstva građana administrativnim i komunalnim uslugama. Anketa je sprovedena metodom slučajnog uzorka.

Sam proces je osmišljen tako da je anketiranje izvršeno pred prostorijama Gradske uprave i to metodom ispitivanja građana i građanki koji su upravo koristili usluge javne uprave. Ispitivanje korisnika javnih usluga provedeno je u decembru 2019.godine na uzorku od 400 građana i građanki.

Analizirani su odgovori kojim ispitanici izjavljuju da su zadovoljni ili nezadovoljni uslugama te su dati procenti ispitanika/ca.

Zbir zadovoljnih i nezadovoljnih ispitanika/ca ne iznosi uvijek 100% jer se jedan dio ispitanika/ca izjasnio da je ili neutralan ili da ne zna.

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